Public website
When you request a demo, Rivo receives the business and contact information you submit so we can respond, qualify fit, and plan onboarding. We do not sell that information.
Interactive demo
The public product demo stores sample order data in your browser only. Demo orders are not added to a production Rivo workspace.
Customer workspaces
Production workspaces may contain business settings, user accounts, driver details, courier-partner contact details, orders, courier requests, provider references, fees, tracking links, route activity, location updates, proof records, mileage, and reporting data required to provide the service.
Connected systems
When a customer connects a website, store, POS, webhook, API, or courier request method, Rivo processes the order and delivery fields needed for the configured workflow. Connection credentials are restricted to the integration and account they belong to.
Driver apps and automatic mileage
After you enable Auto-track and grant location permission, Rivo processes precise GPS fixes, timestamps, movement and trip endpoints to detect drives and calculate mileage. Native apps can record while the screen is locked; interrupted connections queue fixes on your phone for upload. Device and session identifiers keep uploads tied to the signed-in account. The native Settings control lets you pause recording. Force-stop, revoked permissions, battery restrictions and weak GPS can interrupt capture.
Personal and unclassified mileage records are private to the account. Only business trips you submit are included in dispatcher mileage reports. During assigned active deliveries, fresh location can also update the delivery map and customer tracking link. Proof photos, recipient details and delivery addresses are processed for delivery operations.
Account deletion requests
You can initiate an account deletion request in the signed-in app: drivers open Settings; workspace owners open Settings, then Support. Choose Request account deletion and confirm with your current password. The account deletion page provides the same instructions for web users.
Requests remain pending manual processing. Submitting a request does not immediately erase data or pause tracking. The request covers your account and associated personal data; shared business reports and delivery records require a retention review. Contact rivocanada@gmail.com if you cannot access your account.
Questions
Privacy and data requests can be sent to rivocanada@gmail.com. Customer-specific retention, access, and deletion terms are confirmed during onboarding.